Effective Date: 10/07/2026

1. Delivery Areas

We currently deliver only within Delhi NCR. We’re working on expanding to other regions soon — stay tuned!

2. Processing Time

Orders are processed within 1–2 business days of order confirmation.

3. Delivery Time

Once shipped, orders are typically delivered within 2–5 business days, depending on your exact location within Delhi NCR.

4. Shipping Charges

  • [Insert: Free shipping above ₹___ / Flat rate ₹___] — update based on your final shipping structure
  • Shipping charges, if applicable, are displayed at checkout before payment confirmation

You can use this to track your package on the courier’s website anytime.

5. Order Tracking


Once your order is shipped, you will receive a confirmation with tracking details (if applicable) via email/SMS/WhatsApp.

6. Delays

While we strive to deliver within the estimated timeframe, delays may occur due to weather, courier issues, or unforeseen circumstances. We appreciate your patience and will keep you informed in case of any delay.

7. Packaging

All crystals are carefully packed with protective material to prevent damage during transit. If your order arrives damaged, please refer to our Return Policy for next steps.

Important Note Before Publishing

These policies are written in standard e-commerce language and cover the essentials, but they are not a substitute for legal advice. Before going live, I’d recommend a quick review by a lawyer or CA (your CA Saurabh Agarwal may be able to point you to someone) — especially for:

  • The liability/health-claims clause in Terms & Conditions (important since crystals are often marketed with healing claims)
  • GST-related pricing language
  • Any specific courier/logistics partner terms you’re using
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