Effective Date: 10/05/2025

1. Order Cancellation by Customer

  • Orders can be cancelled within 12 hours of placing the order, provided they have not yet been shipped.
  • To cancel, contact us immediately at info@crystalsbazaar.com or [WhatsApp/phone] with your order number.
  • Once an order has been shipped, it cannot be cancelled — you may initiate a return instead (see Return Policy).

2 Order Cancellation by Crystals Bazaar

We reserve the right to cancel an order in the following situations:

  • The product is out of stock or unavailable
  • Incorrect pricing or product information was listed due to a technical error
  • Suspected fraudulent transaction or incomplete shipping information

In such cases, a full refund will be issued to the original payment method within 5–7 business days.

3. Refund Timeline for Cancellations

Refunds for cancelled orders are processed within 5–7 business days and credited to the original payment method.

Need help with your cancellation or have a special request? Reach out to our friendly support team at:
support@crystalsbazaar.com

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